Shipping policy

At Surprise Soul, we strive to deliver your personalized 3D Printed LED Frames quickly and safely.

1. Processing & Dispatch:

All products are made-to-order.

Orders are dispatched within 2 business days after confirmation.

2. Shipping Time:

Standard delivery: 6–10 business days depending on your location.

Delivery time may vary during peak seasons or due to courier delays.

3. Shipping Charges:

We provide FREE shipping on all orders.

4. Packaging:

All items are carefully packaged to ensure safe delivery.

Our products come in premium red heart-shaped or circular boxes with protective sleeves, making them perfect for gifting.

Personalized LED frames come with protective packaging to avoid damage during transit.

5. Tracking Your Order:

You will receive a tracking ID via email or SMS once your order is dispatched.

Use the tracking number to monitor your delivery status.

6. Important Notes:

Ensure your delivery address is correct to avoid delays.

We recommend taking a video while opening the package for any delivery-related issues or damage claims.

Surprise Soul is not responsible for delays caused by incorrect addresses or courier issues beyond our control.

If you notice any damage during transit, please take a Video and Contact us immediately for assistance.

Surprise Soul Gifting

At Surprise Soul Gifting, we specialize in customized gifts that turn your special moments into lasting memories. Every product is crafted with care, combining innovation, quality, and elegance to create the perfect gift for your loved ones.

Get in Touch 

Address: Waghapur Road, PNRS Complex, Yavatmal-445001, Maharashtra, India

Email : contactsurprisesoul@gmail.com

Phone : +91 9272171545

CALL CENTER TIMING:
10:00 AM – 5:00 PM (Monday to Saturday)