Frequently Asked Questions

What kind of gifts do you make?

We create premium personalised gifts that capture your special memories beautifully — perfect for every occasion.

Do you offer any special discount?

Yes, we offer a 10% discount on all prepaid orders.

How can I place an order?

Ordering your personalised gift is quick and simple:
⿡ Upload your image that you want on the frame.
⿢ Click “Buy Now.”
⿣ Choose your payment method:
 • Pay Online – if you want to pay the full amount in advance.
 • Partial COD – pay just 10% in advance and the rest on delivery.
⿤ Enter your address details and click Pay — your order will be successfully placed!

How long will it take to deliver my order?

Since it’s a personalised product, the making takes around 24–48 hours, and delivery is usually completed within 5–6 working days after dispatch.

Do you offer free shipping?

Yes, we offer free shipping across India on all orders.

Is Cash on Delivery (COD) available?

We offer Partial COD, where you pay only 10% of the order value now and the rest after delivery. Since every product is custom-made specially for you, full COD isn’t possible — your small advance helps us start the making process securely.

How do I know if my order is confirmed?

Once you place your order, you’ll receive an order confirmation email with all the details — this means your order has been successfully received and is being processed.

How can I contact customer support?

You can reach us anytime on WhatsApp: 9272171545 or Email: contactsurprisesoul@gmail.com — our team will be happy to assist you.